Ottawa Marriott Hotel, Canada - www.trivago.com (2024)

The front desk staff have received many rave reviews for their friendly and professional customer service. The concierge staff also receive high marks for their knowledge of the area and cheerful, welcoming manner. Many guests are grateful that the hotel is pet-friendly, and kid-friendly, too; the young ones enjoy the games room and the indoor pool.

Many guests find the rooms to be spotlessly clean and spacious, with comfortable, modern furnishings and fast, free Wi-Fi that is easily accessible. The hotel has 26 floors, and many guests enjoy beautiful city views, either from their rooms or from the Concierge Lounge on the top floor. Some guests have reported being able to enjoy fireworks and hot air balloon shows from these vantage points.

Guests rave about the hotel's downtown location, with so many of the capital city's top attractions within walking distance, including Parliament Hill, the Supreme Court, Sparks Street, the Rideau Canal and, for those who do not mind a 20 minute stroll, the National Gallery and ByWard Market.

Many guests note that the Marriott Ottawa is an older property, and some guests note that both the rooms and common areas are ready for refurbishment. Dated furnishings, worn carpet, and uninspiring decor are frequently reported concerns.

While guests generally enjoy the view and atmosphere of the Concierge Lounge, some do not feel the same about the breakfast. Greater variety, particularly in the hot option, tops the wish list.

Several guests have identified areas for improvement in housekeeping; dust, linens, and the bathrooms seem to be the most often reported. A few others were inconvenienced by inexperienced, indifferent, or ill-informed staff.