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- Re: Unable to install the latest version of Intel Killer Performance Suite
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NicGroover
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05-28-202410:41 AM
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Hi,
Unable to install the latest version of Intel Killer Performance Suite Error code -858993460.
Even after downloading the installation does not want to launch.
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VonM_Intel
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06-03-202401:10 AM
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Hi,NicGroover.
Thank you for posting in our Community.
Error code -858993460Technical difficulties with the installation of the Intel Killer Performance Suitecan be tricky to diagnose.Have you encountered this error code before with other installations, or is it specific to the Intel Killer Performance Suite? Understanding whether this is a recurring issue or isolated to this particular software could provide valuable insight into troubleshooting the problem. If you have done any other tests please let me know the details so we don't cover the same ground twice.
Furthermore, I'd like to explore further and confirm details such as the wireless models, exact driver versions, and any system errors present. Utilizing the Intel SSU tool will allow us to gather comprehensive information about your system configuration, potentially aiding in pinpointing the root cause of this issue.
Looking forward to your response. Have a nice day!
Best regards,
Von M.
Intel Customer Support Technician
NicGroover
Beginner
06-03-202403:27 AM
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Hi Von M.
Thank you for your reply.
I only encounter this problem with the Intel Killer update. I haven't tried uninstalling Intel Killer and reinstalling it.
Attached is the SSU diagnostic.
thank you for your help.
Nic
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VonM_Intel
Moderator
06-03-202405:28 PM
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Hello, NicGroover.
Thank you for informing me and for sharing the SSU report. Analyzing the SSU diagnostic will help us gain a better understanding of your system configuration. We'll examine the data provided and work on resolving the issue. While we're reviewing the data, if feasible, could you please send us screenshots that display the precise error messages encountered during the installation process? This will enable us to offer the most accurate resolution to address the issue.
Looking forward to your response. Have a nice day!
Best regards,
Von M.
Intel Customer Support Technician
NicGroover
Beginner
06-04-202401:11 AM
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In response to VonM_Intel
Hi Von M.
I uninstalled Intel Killer properly to try to resolve the problem but it was impossible to reinstall it with the latest version.
I already encountered this problem a few months ago but forgot how I managed to solve it.
Kind regards.
Nic
In response to VonM_Intel
VonM_Intel
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06-04-202405:51 PM
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HelloNicGroover,
Thank you for providing the screenshots illustrating the issue. I understand that you attempted to resolve it by uninstalling, but encountered difficulties reinstalling with the latest version. In some cases, issues with the Intel® Killer™ Performance Suite can be resolved by executing a clean install, rather than updating with the latest version while an older version remains installed.
Let's try a clean installation of the Intel Killer Performance Suite. Please follow these steps:
- Downloadthe latest installer for your version of Windows*
- Note:If you do not have Internet connectivity on the affected computer, you may need to download the appropriate installer to removable media, such as a USB thumb drive, using another device. If this is necessary, remember to copy the files to the affected computerbeforeyou begin, as the installer may not work correctly if started from external media.If you're using Windows® 10 Version 1803 and higher with one of theactive Intel Killer Adapters, should download the installer from theDownload Center.
- Uninstallthe Intel Killer Performance Suitemanually:
- Go toyourWindows search bar.
- Type inandgo toApps & features.
- FindtheIntel Killer Performance Suitefrom the list.
- ClicktheIntel Killer Performance Suiteandselectthe option to uninstall.
- Restartyour machine by clickingStart > Power > Restart.
- Once your computer has rebooted, access your temporary files folder and delete the contents
- ClickStart.
- Type%temp%andpressEnter. Your temp folder should open.
- Deleteall files in the temp folder. These are all temporary install files and are safe to delete. If you receive a prompt saying that a file cannot be deleted, you can safely selectSkip All.
- Closethe temp folder
- Run the installer that you downloaded for the Intel Killer Performance Suite.
- SelectCompletewhen askedtoComplete Install or Custom Install. The software package only installs the Intel Killer Performance Suiteand the device drivers.
- Followthe remaining prompts to complete the installation.
- The final part of the installation will involve forwarding you to the Microsoft Store* to download the Killer Performance Suiteuser interface. This is required to use the Intel Killer Performance Suite.
- Restartyour machine if the installer requests a restart.
- Testto see if the issue is resolved.
Note:If you cannot install the latest Intel Killer Performance Suite because you receive an error that says that the current package cannot be installed with one of our older packages, even after using this clean install guide, or if you encounter any other issue with installing the latest Killer Performance Suiteclick here for our guide for using the Microsoft Tool for issues that block a program from being installed.
Moreover, kindly visit this link that can also help to fix the issue:
- Killer Performance Driver Suite UWD Cannot Be Installed with Killer Ethernet Performance Suite
- Issues When Updating or Installing Intel® Killer™ Performance Suite
Looking forward to your response. Have a nice day!
Best regards,
Von M.
Intel Customer Support Technician
NicGroover
Beginner
06-06-202404:10 AM
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In response to VonM_Intel
Hi Von M.
I followed all the instructions but unable to install the latest version KillerPerformanceSuite_35.24.5373_Win10-11x64
Installation does not start.
Best regards.
Nic
In response to VonM_Intel
VonM_Intel
Moderator
06-06-202405:53 PM
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HelloNicGroover,
Thank you for getting back to us. Despite following the recommendations we provided, the issue with installing KillerPerformanceSuite still persists. We will need to conduct further research on this matter and update this thread with our findings once available.
Best regards,
Von M.
Intel Customer Support Technician
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