Paying your water bill in West Palm Beach doesn’t have to be a hassle. As a resident, you have multiple convenient options to pay your water bill online, by phone, by mail or in person. In this comprehensive guide, we’ll walk through the various ways West Palm Beach utility customers can pay their water bills simply and efficiently.
Overview of West Palm Beach Water Utility Billing
The West Palm Beach Public Utilities Department handles water, sewer, stormwater and solid waste services for residents and businesses. They bill customers monthly for water and sewer usage based on meter readings.
Bills are sent out the first week of each month and are due by the 28th If the due date falls on a weekend or holiday, it’s extended to the next business day The utility billing cycle has 10 cycles, so your meter reading date and bill issue date varies slightly each month.
When to Expect Your West Palm Beach Water Bill
West Palm Beach mails water bills to customers on the following schedule each month:
- Cycle 1: Bills mailed on the 1st, due on the 28th
- Cycle 2: Bills mailed on the 5th, due on the 2nd
- Cycle 3: Bills mailed on the 8th, due on the 5th
- Cycle 4: Bills mailed on the 12th, due on the 9th
- Cycle 5: Bills mailed on the 15th, due on the 12th
- Cycle 6: Bills mailed on the 19th, due on the 16th
- Cycle 7: Bills mailed on the 22nd, due on the 19th
- Cycle 8: Bills mailed on the 26th, due on the 23rd
- Cycle 9: Bills mailed on the 29th, due on the 26th
- Cycle 10: Bills mailed on the 30th, due on the 28th
So in short, expect to receive your bill in the mail early each month, with payment due by the end of the month. Mark your calendars with your specific cycle’s mail and due dates.
Ways to Pay Your West Palm Beach Water Bill
You have several options for paying your West Palm Beach water bill conveniently:
Pay Online
The easiest way for most customers is to pay online through the utility online payment system. You can pay by credit card or electronic check 24/7 without any fees
To use the online system, you just need your account number and an email address. First-time users will need to register an account
The online portal allows you to:
- View billing history
- Check your balance
- Make a one-time payment
- Set up recurring payments
Pay by Phone
Call the West Palm Beach utility billing office at (561) 822-1240 to pay your water bill over the phone. Have your account number ready.
You can pay using a credit/debit card or electronic check for a small $1.95 transaction fee. The automated phone payment system is available 24/7.
Pay by Mail
Mail your payment to:
West Palm Beach Public Utilities
401 Clematis St.
West Palm Beach, FL 33401
Include your water bill stub and check or money order payable to West Palm Beach Public Utilities. Allow 5-7 days for mailed payments to avoid late fees.
Pay in Person
You can pay your water bill in person at the West Palm Beach Public Utilities office located at:
401 Clematis St.
West Palm Beach, FL 33401
The office is open Monday-Friday from 8AM to 5PM, except on holidays. Cash, check, money order and credit/debit payments are accepted.
Pay at Other Collection Sites
For added convenience, you can pay your West Palm Beach water bill at several collection sites around the city, including:
- Publix – All locations within West Palm Beach city limits
- Walmart – 3195 Haverhill Rd N
- Winn-Dixie – 3791 Broadway Ave & 4580 Okeechobee Blvd
- CVS – 1275 N Dixie Hwy
Check with each location for specific payment hours and procedures. Most accept cash or check only. Payments made at these sites are typically credited to your account within 48 hours.
Enroll in AutoPay
For hassle-free water bill payments, enroll in automatic payments through the online billing system. This deducts your bill from your specified bank account each month on the due date.
AutoPay helps avoid late fees. You still receive a monthly bill for your records.
Receive Email Bill Reminders
Another handy option is to sign up to receive email bill reminders through the online account system. You’ll get an email approximately 10 days before your bill is due reminding you to log in and pay.
What to Do if You Can’t Pay on Time
If you’re ever unable to pay your West Palm Beach water bill by the due date, take action right away to avoid penalties.
Contact Customer Service – Call (561) 822-1240 to explain your situation and request an extension or payment plan.
Pay Partial Amount – Paying even a portion of your balance by the due date helps avoid late fees. You can pay the remainder later.
Apply for Assistance – If you qualify based on income, assistance programs like the Low Income Home Water Assistance Program (LIHWAP) can help pay a portion of your water bill.
Request Review of High Bill – If your bill seems exceptionally high, you can request a review in case of a meter malfunction or leak. Payment may be postponed until it’s resolved.
Acting quickly prevents your water from being shut-off and additional fees from accumulating. Communicate with the utility billing office to work out a solution.
Understanding West Palm Beach Water Bill Charges
When reviewing your monthly West Palm Beach water bill, here are the typical charges you may see:
Water Usage Fee – Based on your water consumption in gallons times the current water rate
Sewer Usage Fee – Based on your water usage since sewage correlates. Rate lower than water rate.
Service Availability Charge – Fixed monthly fee that covers infrastructure and operating costs
Stormwater Charge – Fixed monthly fee based on your property type to fund drainage system
Solid Waste Charge – Covers trash, recycling and yard waste collection services
Taxes – Includes state sales tax and Palm Beach County utility tax
Late Fee – 10% penalty if not paid by due date
Scrutinize your bill each month to ensure all charges are accurate based on your property and services. The online portal makes it easy to compare month-to-month.
Steps to Dispute or Correct Your West Palm Beach Water Bill
If you ever find questionable charges or usage on your water bill, take action promptly to dispute the bill and get it corrected:
Check for leaks – Unusually high usage often indicates an undetected leak on your property. Conduct a thorough inspection of plumbing fixtures and irrigation system.
Compare usage – Login online and compare current usage vs previous months to pinpoint when spike occurred. Try to correlate with events that may explain increase.
Request meter test – If usage spike can’t be explained, ask the utility to test your meter for accuracy. Incorrect readings would be adjusted.
Review charges – Ensure all line items match your property and services. Dispute any incorrect fees.
Submit dispute form – Formalize your dispute with a Utility Billing Adjustment form. The utility will investigate and resolve the issue based on findings. Credits or adjusted bills may be issued if warranted.
Don’t hesitate to speak up if something seems off with your water bill. The customer service team is available to help research discrepancies and make corrections to ensure you only pay for what you truly use.
Avoid West Palm Beach Water Service Disruption
Having your water shut off due to nonpayment is inconvenient and stressful. Avoid service disruptions by:
- Paying your bill in full and on time every month
- Contacting customer service immediately if you’ll be late on payment
- Paying past due balances as soon as possible
- Establishing payment plans or assistance if needed
A door hanger is placed 48 hours before scheduled shut-off for nonpayment. After water is disconnected, fees apply for reconnection once the past due amount is paid. Protect yourself by keeping your West Palm Beach water account current.
Benefits of Paying West Palm Beach Water Bill Online
- Review billing history and usage over time
- Check your current balance 24/7
- Make secure credit/debit or e-check payments
- Receive emailed payment receipts
- Go paperless with e-bills to save paper
- Avoid mail delays that cause late fees
- Set up convenient recurring auto-payments
- Access account anytime on computer or mobile device
Contact your bank to make arrangements to pay your bill electronically. You will need to provide your 10-digit account number. Pay in person at a Palm Beach County Water Utilities Department Customer Care Center located at 9045 Jog Road, Boynton Beach and 2976 State Road 15, Belle Glade. Drop your payment off at one of our dropboxes.
In compliance with the Fair and Accurate Credit Transactions Act, the City of West Palm Beach will only allow established applicant (s) to make changes to and billing inquiries on their utility account.
Learn more about our utility divisions. Office Address: City Hall, 401 Clematis Street, Lobby 1st Floor, West Palm Beach FL 33401 call 561-822-1300 between the hours of 8:00 a.m. to 5:00 p.m. Monday – Friday Fax: 561-822-1299 For stormwater billing questions please call 561-822-1303
1. Pay Online Our online billing system helps make paying your monthly bill easy and convenient. You can also enroll in our paperless billing to receive your monthly bills via email. Visit us at pbcwater.com/paybill to make a payment now. We accept MasterCard, Visa, Discover, and American Express. 2. Enroll in Automatic Debit
