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The latest reports from users having issues in Boston come from postal codes 02293, 02127, 02119, 02128, 02118, 02110, 02115 and 02114.
Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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What isn't working?
Please let us know what issue you are experiencing with Comcast Xfinity:
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In the last three months, how would you rate Comcast Xfinity?
2.20 out of 5 124,565 ratings
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Problems in the last 24 hours in Boston, Massachusetts
The chart below shows the number of Comcast Xfinity reports we have received in the last 24 hours from users in Boston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Comcast Xfinity. Are you experiencing issues or an outage? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Comcast Xfinity users through our website.
Internet (59%)
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TV (13%)
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Wi-fi (12%)
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Total Blackout (7%)
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E-mail (7%)
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Phone (3%)
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Live Outage Map Near Boston, Suffolk County, Massachusetts
The most recent Comcast Xfinity outage reports came from the following cities:Cambridge, Jamaica Plain, Somerville, Boston, Brookline, Brighton, Dorchester, Everett, Arlington, Peabody, Medford, Stoneham, Dedham, Needham and Wakefield.
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| City | Problem Type | Report Time |
|---|---|---|
 Cambridge | Internet | |
| Jamaica Plain | Internet | |
| Somerville | Internet | |
| Boston | Wi-fi | |
| Somerville | Internet | |
| Boston | TV |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports Near Boston, Massachusetts
Latest outage, problems and issue reports in Boston and nearby locations:
- Theresa Prusik (@TPrusik) reported fromQuincy, Massachusetts
@COPDface @comcast @Xfinity @evolutionusa @BravoTV @NBCUniversal @QVC Thank you for showing the horrible truth!Yhis lady just doees not stop her antics are hurtful and disgraceful!
- Alonso Bonifacio (@AlonsoBonifaxio) reported fromCambridge, Massachusetts
@jsand40324 Lol. They’re the worst. Just spent 4 hours with @Xfinity setting up new service and trying to switch accounts. No other ISPs tho. #Monopoly
- RMT Photography (@whatEYEview) reported fromWeymouth Landing, Massachusetts
Just love how @comcast says they will call & never do! Shame on you #comcast
- the Cisco kid (@Sombrero_Jack) reported fromBoston, Massachusetts
Have a @Xfinity technician coming by to fix my internet and am wondering if it is acceptable to tip them in a bong rip
- Brian Neibecker (@4lackofaName) reported fromBoston, Massachusetts
@Xfinity as someone wearing headphones, your "crunch time" ad is the worst thing I've ever heard
- Sylvana Tróccoli 🏝 (@Sylvana404) reported fromRevere, Massachusetts
@comcast @Xfinity I JUST CALLED TO CANCEL MY 'CONTRACT'... since it's 3 months before, I still owe $30... but I'm cancelling because my bill went from $107 to $140 WITHOUT EVEN A NOTICE AND NO CHANGES ON MY PART... THIEVES... THAT'S ALL THEY ARE... OFF THE GRID SOON, THANK GOD!
- Robert Alvarez (@ralvarez617) reported fromBoston, Massachusetts
@comcastcares can you guys pay my phone bill since ive been stuck using data during your Boston outage, great thanks!
- Kevin B. Gilnack (@kgilnack) reported fromBoston, Massachusetts
@adamPDOTcom @verizonfios I just want to know why and how they came up w an even crappier On Demand service than xfinity.
- Shannon Butterfield (@sbutterfield727) reported fromSalem, Massachusetts
Wtf @comcast for what you charge for your services. There shouldn’t be any issues with your cable. I can’t watch the news before I head out to work this morning. Fix this!
- MedfordHouse (@Medfordhouse) reported fromBoston, Massachusetts
@JohnLegere Anything to stop the evil @comcast @Xfinity stranglehold. They have been sheltered long enough. Time to stop enabling them. At every opportunity they screw the customer.
- #teamgogetit247 (@GOGETIT247) reported fromBoston, Massachusetts
@comcast We were just trying to get a payment extension. One placed granted it. Call center did not. Now we have no service for days.
- Steve (@St3veC) reported fromBoston, Massachusetts
@comcastcares having trouble logging into my xfinity account for the last week. "A communication error has occurred. We have been notified and are looking into the issue. Please try reloading the page or coming back later."
- 𝔭𝔬𝔰𝔱 𝔩𝔞𝔯𝔬𝔫𝔢 (@LarryWentworth) reported fromBoston, Massachusetts
My internet has been down literally all day with no end in site. I hate Xfinity and can not wait until Verizon finishes installing their network in my neighborhood.
- Nemg719 (@nemg719) reported fromSaugus, Massachusetts
Once again disappointed with @Comcast. Told one thing on the phone and as usually it doesn’t happen that way when service person arrives. Long term customers do NOT receive the customer service that’s deserved. Actually told that’s only for new customers.
- Rossi Hayden (@hayfishy) reported fromBrookline, Massachusetts
@ADR1ANN @RCNconnects Comcast is expensive af and I think I’ve spent half my lifetime on hold with their customer service.... so I feel like being nostalgic for Comcast is saying a *lot*
- Jason Alexander (@jmacker93) reported fromMedford, Massachusetts
Verizon Fios has commendable internet service, but woof I really miss the Xfinity remote and the sports button ESPECIALLY for @marchmadness
- James Lindsay (@jim_bo_) reported fromBrookline, Massachusetts
@RCNconnects every time @comcast hooks up a neighbor they disconnect my cable. Can you file a complaint on my behalf with @TownofBrookline
- Denis (@mtnbikerdenis) reported fromSwampscott, Massachusetts
@ThePostman68 TV. Too much on the 200th win. He races trucks where no Cup drivers & maybe against a couple of xfinity drivers. Geoff Bodine should include his modified wins. At least he raced against Cup drivers!The race itself wasn’t bad.
- Jay Sarasin (@JaySarasin) reported fromStoneham, Massachusetts
No TV or Internet and the only help I can get is a technician on Tuesday. Major Fail @Xfinity @comcastcares
- Theresa Prusik (@TPrusik) reported fromQuincy, Massachusetts
@COPDface @comcast @Xfinity @evolutionusa @BravoTV @NBCUniversal @QVC She really does your so right! Every time I think I’ve seen or heard the worst she comes out w/ another bad thing She’s totally trash!!
Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
- arturo maran (@hellawful) reported
@buuduumitsuu @NoParmNoFood Give @buuduumitsuu your comcast login so I can get ad free youtube
- $helby (@imagault) reported
Sooo I changed from Verizon to Xfinity mobile and there are no complaints here!!! Saving $35/month and service is the same🤠👸🏽
- Singularity (@SingularityCS) reported
Once xfinity fixes this packet loss issue, I swear I will never complain about input lag on texas servers every again
- OtterKat (@OtterKat17) reported
@AJDinger That Cup win at Indy this year left me in tears. A 7 year winless streak in cup finally broken. Go win that Xfinity championship man. You deserve it.
- Adriano Maia (@adrianom) reported
@matvelloso Yeah. Once comcast bumped the gigabit to like 1.2gbps just for brags I bumped my whole network to 10gb and cable modem with 2.5gbe port just to squeeze that extra bandwidth. What do you need?
- GoodnightGracie (@GdnghtGracie) reported
@Xfinity I DMed you per your request. 4 different people asked for my account information then vanished. The “solution” was to text me a link to your Bot. do you consider this to be customer service and solving the problem?
- GoldenStryker (@GoldenStryker_) reported
Apparently I should have stuck with Xfinity for my internet. I’ve had nothing but issues with @ATT and it’s not even set up yet.
- Shayna (@shayna47) reported
@amazon WORST CUSTOMER SERVICE EVER. Makes the old Comcast people seem like goddamn wizards.
- Nick (@cernak) reported
The internet has been down since around 9:00am in Marin. how much longer @Xfinity? Many of us work from home and this is a HUGE inconvenience for our employers and clients. Looks like I’ll be working late tonight now.
- Smithereen 🎃👻 (@FanForumsTV) reported
There's nothing quite like arguing with an AI customer representative. I'm looking at you, @comcast. When there's an outage, resetting your modem doesn't fix it, so don't keep telling me I need to reset my modem and just put me through to a human like I asked.
